Effective Date: 22 May, 2024

Shipping Policy

Thank you for shopping with us. Please note that we act as an aggregator for various brands and do not own the products ourselves. As a result, shipping policies may vary depending on the brand from which you are purchasing. Here are some general guidelines to help you understand how shipping works:

Shipping Timeframes

Shipping times vary by brand and product. Please refer to the specific brand's page for detailed information on their shipping timelines. Once your order is placed, the respective brand will process and ship your order directly to you.

We ensure most products are shipped within 3 working days. Few products which are in high demand and not in stock could take more days and you will be notified about them. If the delay in shipment is not as expected by you, you can easily request for refund before the dispatch by writing to us on hello@upsolve.in. Refund will be completed as per the refund policy.

Shipping Charges

Shipping charges are determined by the individual brands and will be calculated at checkout. Any applicable shipping fees will be displayed before you complete your purchase.

Tracking Your Order

After your order is shipped, the brand will provide a tracking number. You will receive this information via email. You can track your order directly on the brand’s website or the courier's tracking portal using the provided tracking number.

Delivery Issues

For any issues related to delivery, such as delays or lost packages, please contact the brand directly using the contact information provided in your order confirmation email. As an aggregator, we do not have control over shipping logistics but are here to assist you in connecting with the brand.

Refund Policy

As an aggregator, we facilitate your shopping experience by offering products from various brands. We ensure all partner brands complete refund to source system within 7 working days.
Each brand has its own refund policy, which will be applied to your purchase. Here are some key points regarding refunds:

Brand-Specific Refund Policies

Refund policies, including return windows and conditions, are set by each brand. Please refer to the specific brand’s policy page linked in your order confirmation email. Some brands may offer full refunds, while others may only offer store credit or exchanges.

Initiating a Refund

To initiate a refund, please contact the brand directly using the contact information provided with your order details. Follow the instructions provided by the brand for returning the item and processing your refund.

Refund Process

Once the brand receives and inspects your return, they will notify you about the status of your refund. Refunds are typically processed within a specified period, as indicated by the brand’s refund policy. This period may vary, so please check the brand's policy for details.

Exceptions and Non-Returnable Items

Some items may not be eligible for return or refund, such as perishable goods, personalized items, or final sale products. These exceptions will be clearly stated in the brand’s policy. If an item is not eligible for return or refund, this information will be communicated to you at the time of purchase.

Customer Support

For assistance with any issues regarding refunds, you can also reach out to our customer support team. We will help facilitate communication with the brand to resolve your concerns.

By shopping with us, you agree to comply with the shipping and refund policies of the respective brands. If you have any questions or need further assistance, please do not hesitate to contact our customer support team. We are here to ensure you have a seamless shopping experience.

Thank you for supporting Indian Brands!